New Delhi (The Hawk): During "Good Governance Week," from December 19–25, the Center organised a week-long national campaign called "Prashasan Gaon Ki Aur" to address public complaints.
Officials claim that during this one-week campaign, around 54 lakh public concerns, 315 lakh service delivery applications were disposed and 982 innovations in governance were documented.
From October 2 to December 31, 2022, the Special Campaign 2.0 on Swachhata and decreasing backlogs in government offices was effectively carried out in more than one lakh offices run by the Central Government nationwide as well as Indian Missions and Posts abroad.
"By getting rid of office waste, the initiative was able to free up 89.85 lakh square feet of space and generate Rs 370.73 crore in money. During the programme, about 29.40 lakh files that had reached the end of their retention period and 4.39 lakh public complains were eliminated. During the campaign, several Ministries were able to completely dispose of the target "According to an official, the campaign's scale was 16 times greater than that of the Special Campaign of 2021, and it garnered four billion impressions and nine lakh social media engagements.
17.50 lakh complaints were sent to the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) in 2022, and 96.94% of them were resolved. In 2022, the Central Ministries and Departments' average turnaround time was 27 days.
While this was going on, the Central Secretariat focused on delayering, delegation, the desk officer system, and digitization while redesigning its decision-making procedures.
The Central Secretariat Manual of Office Procedure (CSMOP) 2022 was updated and released in Hindi for the first time.
(Inputs from Agencies)
