New Delhi: Aviation regulator DGCA on Saturday said it has imposed a fine of ₹5 lakh on IndiGo airline for denying boarding to a specially abled child at Ranchi airport on May 7. IndiGo had on May 9 said the boy was denied permission to board the Ranchi-Hyderabad flight as he was “visibly in panic”. As the boy was prohibited from boarding, his parents who were accompanying him also decided not to enter the plane.
The DGCA had on May 9 formed a three-member team to investigate the incident. "It has been observed that the handling of the special child by the Indigo ground staff was deficient and ended up exacerbating the situation," said a statement by the Directorate General of Civil Aviation (DGCA). A more compassionate handling would have smoothened nerves, calmed the child and obviated the need for the extreme step resulting in denied boarding to the passengers, it mentioned.