After chief minister's Janadarbar thrice in a week, new government in Tripura has reiterated the direction of the previous government for the officials to meet common people at least once in a week and take steps to address the grievances.
In a notification General Administration department has asked all officers, from district magistrates to block development officers, to notify a day in every week when common people can meet the officers without appointment and raise their grievances and issues.
"The offices should have fixed timings to address Public Grievances and should be done at least once in a week and the day of the week fixed for meeting has to be given proper publicity for benefit of the common people. Further, all concerned should comply with the instructions and send action taken report to the department by first week of every month," the notification stated.
The then chief secretary during sixth left front government, on May 2012 had directed all district magistrates (DM), additional district magistrates (ADM), deputy collectors (DC), sub divisional magistrate (SDM) and block development officers (BDO) to fix a day for public meeting, and on such days the concerned officers were required not to have any other meeting or tour.
"In case the officer concerned is compelled to go out of the office, a senior most official of the office should be designated to hold the public meeting. The officers shall give a patient hearing to the public and take prompt action for redressal of the grievances on the day itself or as quickly as possible," the instruction stated.
Besides, public meeting the notification said, DM, ADM and DC have to visit at least one sub-division and one rural development block each in a month while SDM shall have to visit at least one block and BDO has to visit all of his Panchayets and village councils once in a month.
During inspection the officers have to see the implementation of the development projects, social welfare schemes, functioning of social infrastructure, including ICDS centres, schools and hospitals. They also need to verify the official records and registers, the notification mentioned, adding that the time bound development plan of the government should be ensured.
At the end of the month, DM has to review the reports of the visit and follow up the actions and finally send a complied report to the secretary designated for each district. The secretaries were asked to monitor the administrative activities of the concerned districts and also to visit the district and hold meetings with the officials.
The chief minister has also made mandatory for all the ministers and MLAs to hold public meeting thrice in a week to interact with the public and take steps for redressal of their grievances. To connect the government with the political functionaries of BJP, the government assigned the ministers in rotation to sit in the party offices for two hours twice in a week to listen to the party cadres.
"This is the model of decentralization of administration and speed up the development activities of the state. Neither chief minister nor ministers or MLAs were elected to sit in the office and look at the public issues through the eyes of the administration. People elected us to serve them and we shall have to react to them in most effective and efficient way to establish good governance," said Chief Minister Biplab Kumar Deb.